Questions and answers page 

• Will I need training on how to use the system?
  Not at all. The system is easy to use and self explanatory. If you can use a word processor, you will be able to use ToscanaVillas.co.uk.
  
  
• What determines the rank order in which properties are returned?
  If no search filters are used, the adverts are placed in order of sleeping capacity, and then within any sleeping capacity band there is a daily randomise function. This ensures all properties receive equal positioning over a period of time. However, there is one additional criteria that can stack the odds in your favour. Properties whose Availability Calendar have been updated will be weighted nearer the top of the listing. We feel it only fair to reward those people who help us to keep this resource up to date, which in turn makes it better for everyone!
  
  
• Is there a Special Offers section?
  Yes there is and we call it ‘Late Offers’. all you need to do is contact us by emial and we can make the appropriate changes for you. It’s there to help you rebook those last minute cancellations or just maximise your short-term rental income. It takes prominent place on the homepage, so if you have any last minutes offers to make, this is the place to be.
  
  
• You don’t appear to have my region/area listed?
  We’ve put a lot of thought into how we categorise the various departments, counties and regions within a country. However, we do not claim to be experts, and we fully expect you to know your own region better than we do! If you would like us to add an area, modify a region’s name or even add an area of outstanding natural beauty, please drop us a line. We’ll do our best to accommodate your request.

• How do I pay?
  There are three different ways in which you can pay for your advertising on Toscanavillas.co.uk.
  
  a)  you will be able to pay online using a credit or debit card. This is a fully automated, real time payment where your card is authorised and processed online. The advantage of this method being that it ensures your property remains on the toscanavillas.co.uk site at all times. Assuming the property has been previously approved for content, it will go directly to "paid" status and remain live for a period of one year. This is a fully secure, encrypted service.
  
  b) Credit or debit card – We appreciate that some people may not wish to divulge their card details online, so this method allows you to phone us, fax us or email us with your card details. toscanavillas.co.uk  will then process your card details locally. On completion, one of our team will change the status of your property to "paid" and it will remain live for a period of one year.
  
  c) Cheque – We accept cheques in British Pounds drawn on a UK bank. Cheques should be made payable to “Bradley McMillan”. Please send cheques to:

• what advertising do you have planned for ToscanaVillas?
  As part of our marketing strategy, and to help you sell your property, at key times in the year we advertise in various broadsheets such as The Telegraph, Independent, Guardian, Times and the Observer. We also pay for premium positions on the Google search engine. We have a simple aim for holidaylets.net - To make it the biggest, the most user friendly and the most professionally run holiday renting site on the web and we'd like you to come and join us.

• How do I contact you?
  Any way you want. Although we operate in the virtual world, we are a real company with real employees. You may write to us, email us or pick up the phone and call us. It’s your choice and we’re always happy to hear from you. We are especially keen to hear your feedback about the site and how it can be improved. Your continued input is greatly appreciated.